Frequently Asked Questions
Everything you need to know about our reclaimed wood furniture and delivery services.
What makes reclaimed wood furniture unique?
Our furniture is handcrafted using timber salvaged from old structures. This means every piece features unique grains, knots, and historical markings that cannot be replicated in mass-produced items.
How long does delivery take for larger furniture items?
Standard delivery for large items typically takes 7-14 working days. Our specialist white-glove delivery team will contact you directly to schedule a convenient time slot.
Do you offer a warranty on your products?
Yes, all Reclaim Nation products come with a 12-month manufacturer's guarantee covering any structural defects, ensuring your investment is protected.
What is your return policy if I change my mind?
We offer a 14-day return period from the date of delivery. Items must be returned in their original packaging and in a resalable condition. Please note that return shipping fees may apply.
Does the furniture come fully assembled?
Many of our items, such as sideboards and chests of drawers, arrive fully assembled. For larger items like dining tables or bed frames, minimal assembly may be required to ensure safe transit into your home.
How should I care for my reclaimed wood furniture?
We recommend using a damp, lint-free cloth for cleaning and avoiding harsh chemicals. Periodically applying a high-quality furniture wax will help maintain the wood's natural luster and protection.